Return Policy online shop sells based on our excellent designs and proven reliability.We have a QA team to test products before sent out. So the quality is guaranteed. All you need to do is confirm 3 points below:
A: the name or words you want to engrave is spelt correctly
B:The length/size of the necklace or bracelet you choose is suitable
C: The color you want is exactly the one you want. If our listing does not offer the color you want, pls contact us or leave a note before place order.
Our Guarantee
Your satisfaction is our number one priority! If you receive a damaged item or item with an error, please contact us asap.Refund or exchange is available within 30 days after the signed date.The item must be returned in new and unworn condition.
Items which have been re-sized, updated and/or repaired do not qualify for our return policy.
Return Process
To request a return, please contact our customer service. One of reps will follow up with you via email with instructions. If you require assistance, please email us at Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with the returned item.
Cancellation Policy
Cancel order or change order details is available within 24 hours after you paid, which means 30% restocking fee will be charged, as all of our item are personalized. 
The shipping address can be changed before we shipped out the order.
It takes 5-7 work days after you pay, generally.
Much appreciate it for your understanding and cooperation! reserve the right to void refund/return that shows signs of modification, abuse or damage beyond "normal wear", as deemed by our jewelry professionals.
For further information you can contact Our Customer Services on: 
Call us : 1-888-808-3698
Business Hours: 9:00pm to 5:30am Monday to Friday (EST)
Online Service